The foundation of all our managed service offerings is our powerful remote monitoring capabilities. With a single site probe we can monitor all your managed network assets from a single control panel.
Keeping your environment up-to-date and secure can be a time consuming and sometimes confusing process. Our patch management system identifies missing patches from your systems, including common third party programs, and schedules them for installation. With fully customize-able patching policies we can adjust the patch severity, installation time, reboot schedules and more.
With our comprehensive reporting engine user can generate custom reports of their IT environment. Download an executive report showing all IT assets or check the status of patch deployment across your organization. You can even generate reports of open or closed tickets and past support sessions.
Our managed security service is custom tailored for each customer. Using the award-winning Bitdefender engine for antivirus and antimalware, configurable firewalls, content filtering, ransomware protection, application controls, and user controls, we provide the tools to help combat today’s threats.
Quickly connect to any machine within your network including managed network devices like printers or network attached storage. Setup unique logins for company employees granting them remote access to their work computers eliminating the need for VPNs or third party remote access programs.
Help Desk / Remote Tech Support
A managed service is nice but what happens when you encounter a sudden issue that our system didn’t detect? Or maybe you are trying to install a new printer or piece of equipment and need assistance. You can call our offices or submit an online support request and a technician will assist you. All service plans come with free remote tech support available Monday – Friday between 8:00am – 5:00pm CST.
Help Desk Scope of Work
- Account lock/unlock
- Password Reset – VPN, O365, AD, G-Suite
- Managed distribution lists, Shared mailboxes, Calendars membership
- Spam filtering requests like whitelisting & blocking
- Network, WiFi and VPN Connectivity Issues Remote troubleshooting of peripherals
- Remote troubleshooting of computer issues like general slowness, cache clearing, etc.
- Adding Emails to Outlook
- Microsoft Office troubleshooting
- Updating workstation OS & drivers
- Google Suite Management
- Performance Optimization: Disk cleanup, defragmentation, error correction
- Printer Setup
- Printing/Scanning Issues
- File Sharing Setup